If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
Below are some examples of common exceptions:
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have tags still on and be returned in original product packaging.
- Returned items must have no visible signs of wear or use.
To initiate a return, please complete the following steps:
- Email EvansMTBSaga@gmail.com with the Order number and a brief explanation for the return.
- Print the prepaid return shipping label that you will receive by email.
- Send all items back to us using the label provided.
- Refunds will be processed once the product is received in the condition mentioned above.
- Shipping fees for the return will be deducted from the return amount (buyer pays for return shipping).
- Lost or damaged returns will be refunded 50% if the tracking number is provided.
- Contact Evan via email - EvansMTBSaga@gmail.com for further assistance or questions.